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Contact Center Agents (Harare) at Corporate 24 Hospital Group

Work description

Applications are invited from suitably qualified and experienced candidates to fill the above mentioned position.

Duties and responsibilities

  • Handle incoming and outgoing calls in a professional and courteous manner.
  • Handle social media inquiries in a timely and professional manner.
  • Provide customers with information about products/services and resolve any queries or problems they may have.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up on customer queries.
  • Follow communication scripts and guidelines to ensure consistency and quality of service.
  • Meet performance goals related to call quality, customer satisfaction, and productivity.

Qualifications and experience

  • Excellent communication skills and pleasant telephone manner.
  • Ability to use a computer and maneuver various social media platforms.
  • Strong problem-solving skills and the ability to think quickly.
  • Previous experience in customer service will be valued.
  • Ability to work well in a team environment.
  • At least 2 A level subjects.

Other

How to apply

Candidates interested in the above positions should send their CV to the following address:

The administrator

Corporate 24 Health

6 way to the bathroom

Harare

Or send an email to [email protected]. Clearly indicate the position you are applying for in the subject line. Generate a WhatsApp message

Corporate Hospital Group 24

An award-winning hospitality group that was established in November 2009. We are visible in Zimbabwe’s two main cities, Harare and Bulawayo. Since the beginning, continuous improvement has led us to establish world-class, state-of-the-art facilities.

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